Cancellation & Refund Policy
Last updated: 26 October 2026
Because we prepare breakfast to the number of pre-orders each morning, cancellations work around our daily ordering cutoff.
Cancelling your order
- Before the cutoff: you can cancel for a full refund. Contact us by phone or WhatsApp with your order reference before the cutoff for your breakfast date (Order by 8:00 PM for tomorrow's breakfast).
- After the cutoff: production for your order has been planned, so orders cannot be cancelled or refunded.
- Changes: to change the slot, address or items, contact us before the cutoff. Changes are subject to availability.
If we cancel
If we have to cancel your order for any reason, you will receive a full refund, including any delivery fee.
Problems with your order
- If an item is missing, incorrect or not as expected, please contact us within 2 hours of delivery or pickup with your order reference and, if possible, a photo.
- Depending on the issue, we may offer a replacement on a future date or a full or partial refund.
- Orders that are not received because the customer was unreachable, the address was incorrect, or a pickup order was not collected in its window are not eligible for a refund.
Failed or duplicate payments
If money was deducted but your order was not confirmed, or you were charged twice, the amount is refunded to your original payment method. Contact us if you need help.
How refunds are paid
Approved refunds are made to the original payment method. Refunds are usually initiated within 2 working days, and banks typically take 5–7 working days to credit the amount.
Contact
Phone: — · WhatsApp: chat with us · Email: —